Shipping & Returns

Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day. You will receive a confirmation email when your order is placed, and we will contact you to arrange or confirm your delivery.

Local Delivery Area

Respect Water delivers locally within the Phoenix, Arizona metropolitan area only. We do not offer parcel or nationwide shipping. If your delivery address falls outside our service area, we will contact you after you place your order.

Delivery Fees

Delivery fees, if any, are calculated at checkout based on your order and delivery address.

5 Gallon Delivery and Recurring Service

Initial delivery. New 5 Gallon customers generally receive their first delivery within one business week. We will contact you within 48 business hours of your order to schedule a delivery day and time that works for you.

Recurring deliveries. Once your service is established, deliveries are generally made bi-weekly on the same day of the week.

Other products. Delivery timing for other products varies and is usually communicated to you when we receive your order.

If you have any questions about scheduling, please feel free to reach out through our contact form — we're happy to help.

Title and Risk of Loss

Title and risk of loss pass to you once your order is delivered to the address you provide. Please ensure your delivery address is accurate; we are not responsible for orders delivered to an incorrect address provided at checkout.

Returns — All Sales Final

We do not accept returns. All sales are final. We do not offer refunds, exchanges, or store credit for products once an order has been placed. Please review your order carefully — including product selection, quantity, and shipping address — before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or is not what you ordered, reach out through our contact form within 7 days of delivery with your order number and photos of the issue. We will review each case individually and, at our sole discretion, may arrange a replacement. This does not affect the "all sales final" policy above, which applies to all other circumstances.

Cancellations

Once an order has been placed, it cannot be modified or canceled, as we begin preparing your order for delivery as quickly as possible.